Help Tickets are a new and exciting feature at Reno Computer Services that will ensure that your IT needs are always fulfilled.
You have two very simple options for submitting a new Help Ticket:
- Visit http://tickets.renocomputerservices.com and fill out the small form.
Optional Email Features
CC Others Involved
Priorize The Ticket
Is your ticket urgent? You can flag your new ticket with a priority by simply adding
in the email. You can choose from high or low priority.
Medium is the default priority level, so unless the issue is urgent or just a "get to it when you can" type ticket there is no need to add this line.
Attach Helpful Information
A picture is worth a thousand words... If you're getting an error message, or have an issue that requires a lot of description, attaching an image can dramatically reduce the amount of time required to resolve the issue.
There is a great little utility called Greenshot that can speed up the process. It allows you to take a snapshot of your screen, and also lets you select a certain portion of the screen you want to capture. You can find this great tool at http://getgreenshot.org/downloads/.
If your issue has been resolved, reply to the ticket and add
in the email. This will close the ticket.