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Hands-Off PC Maintenance Program
Enterprise Level Computer Monitoring For Everyone!
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Performance Tracking and Monitoring |
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Monitored Carbonite Online Backup |
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* Price per computer, bulk pricing is available for 3 or more computers.
** An onsite visit is required to set up this service. It should take less than 30 minutes and will be billed at $30. If you have multiple computers you will not be charged for each computer.
Here's a real-life situation that happened that will demonstrate the power of this service:
I had this service running on a business client's server and one Friday evening I received an automated email alert letting me know that the server restarted uncleanly (ie. shut down without the normal Start->Shut Down process), then I got another email that let me know the server had been offline for an extended period of time. Curious as to what had happened I fired up my iPhone app to see if I could diagnose what had happened. Sure enough, the server was offline. This could mean the server just lost an internet connection (ie. the internet went down at the business), but other computers were still online, so I knew something was up.
As soon as I had a moment I drove over to the business to get my hand on the server to diagnose the problem. When I arrived, the server had indeed crashed. I worked on the server Saturday and Sunday and was able to get everything working before everyone arrived for work on Monday.
How would this situation have been different if I wasn't remotely monitoring the server?
- No one would have known the server had an issue until Monday morning.
- I would have gotten the frantic Monday morning "We need help NOW" call.
- I would have shuffled my schedule to be able to get them up and running.
- The business would have been completely shut down while I spent the entire day working on the server.
Even if you may be a residential client, I hope you can see how valuable this type of service could be for you. With me having the ability to monitor error logs, scan for viruses, maintain your backups and track the performance of your computer you can rest assured that your computer will run as well as is can for as long as possible.
Is this service secure?
Yes. It uses a similar level of encryption to online banking, so the remote connection to your computer is very secure and can not be exploited.
Can I use my computer while this service is running?
Absolutely! All of the services run in the backgroud.
Does my computer need to stay on all the time?
Not in most cases. When this service runs it will attempt to wake your computer from sleep or turn it on.
There are rare cases where this feature is not available, but I will discuss this with you when I set up your service.
What are the requirements for this service to work?
- You must have an active internet connection.
- If your computer will be in sleep mode or turned off, you need to be connected to your network with an ethernet cable, a wireless connection will not work.
Do you have access to my personal Carbonite data?
No I don't. I am able to see when the last backup was done and the subscription expiration date.
Error log examples - these go totally unnoticed but are VERY important.
The event viewer in Windows captures all the events that happen on the system. Most of them can be ignored, but certain events can be a precursor to a pending system crash - caught early I can either fix the problem or make sure you have a good backup of your data.
Too many of these in a series can indicate an eminent hard drive failure - I hope you're backing up often.
This can be the result of a virus attack or simply a corrupt driver - either way it can prevent your devices from working correctly and need to be addressed.
If you're using Microsoft Security Essentials and these are listed it could mean a virus has hijacked it, causing it to be unable to update the definitions.
Have other questions?
If your question wasn't answered here, please feel free to Contact me. I don't bite, I promise.
end faq
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